Box Office | May Festival

We're here for you!

Ways to Order

Online

Order tickets online 24/7 here at Mayfestival.com
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By Phone

Get in touch with our friendly Box Office staff at 513.381.3300
Concert Season Hours: MON-FRI 10 am-5 pm; SAT 10 am-2 pm with extended hours on performance days.
Summer Hours: MON-THU 10 am-5 pm; FRI 10 am-1 pm

In Person

Music Hall Box Office
1241 Elm Street | Cincinnati, OH 45202
Located in the south entrance of Music Hall on Elm Street; free 10-minute parking is available in front of Music Hall.
Concert Season Hours: MON-FRI 10 am-5 pm; SAT 10 am-2 pm with extended hours on performance days.
Summer Hours: MON-THU 10 am-5 pm; FRI 10 am-1 pm

Ticketing Terms & Conditions

Privacy Policy

Box Office FAQs

: All ticket holders have access to Mobile Tickets. Regardless of delivery method, all purchased tickets will be immediately available in your online account at mayfestival.com/account. Ticket holders can either pull them up on a mobile device or print them off at home.

Note: you must have an online account to access your mobile tickets. If you do not already have an online account, please create one at mayfestival.com/account. It will take 1-2 business days for your new online account to be linked with our ticketing system.

To reduce physical contact between audiences and staff, we ask that ticket holders use Mobile Ticketing or Email delivery (Will Call [$5/ticket] and Mail [$4/ticket] are still available upon request).
: Tickets to the May Festival are not subject to sales tax.
All performances at Music Hall are subject to a 3.5% facility fee for ongoing maintenance of historic Music Hall.

Tickets purchased online or by phone are subject to a $4/ticket service fee for mail delivery and a $5/ticket service fee to hold tickets at Will Call. Tickets can always be delivered electronically free of charge.
: Subscribers, visit your account for quick and easy exchanges online. Watch our helpful video tutorial if you need additional guidance.

All other ticket holders: call the Box Office at 513.381.3300 for information on exchanges ($3/ticket exchange fee applies; exclusions apply).
: Donate your unusable tickets in your online account at mayfestival.com/account or by contacting the Box Office at 513.381.3300 or [email protected].

By donating your tickets, you'll receive an emailed gift receipt for tax purposes and you will continue to support our ability to share music with our Cincinnati community.
: Single tickets are non-refundable and NOT redeemable for cash. If you are unable to use a ticket to an upcoming performance, consider donating your tickets back to the May Festival or exchanging them for another concert date this season.

Full refunds are available on all season-ticket orders within 14 days of the date the order was placed. After that time, the May Festival will refund the order but retain 10% of the subscription value for processing, mailing and materials costs.
: We are committed to the health, safety and peace of mind of our audiences. Please review our current safety protocols and if you are experiencing COVID-19 symptoms, have been exposed to someone with COVID-19 or feel uncomfortable attending, please stay home and contact our Box Office for ticket options. We are happy to provide a solution that works best for you, including the option to exchange or donate your tickets. NOTE: We are not able to offer exchanges or refunds on past performances.