Frequently Asked Questions

Getting Started

How do I log in to my account?

• Go to cincinnatisymphony.org/account
• Enter your email and password and click “Login”
• If you don’t currently have an online account with the CSO, you can create one by clicking “Register” on the same page.

How do I create a new account?

• Go to cincinnatisymphony.org/account
• Create your new account by clicking “Register.”
• If you've purchased tickets online from us before, there's no need to create a new account. If you’ve forgotten your account password, you can reset it by clicking “Forgot Password?” on the same page.

I forgot my password, how do I reset it?

• Go to cincinnatisymphony.org/account
• Click on “Forgot Password?” on the login page. When the submission box opens, enter your email address in the field and click “reset password.”
• Check your email for a password reset message from the CSO. It may take a few minutes for that email to arrive.
• Open the password reset email and click on the “Reset Password” button. You will then be taken to a page to change your account’s password.
• Fill in the fields with a new password and hit the “Submit” button. You will now be logged into your account.

I can’t log in to my account. What should I do?

• If you’ve purchased tickets on our website before and have a login associated with the email you are trying to use but can’t remember your password, try resetting your password by clicking “Forgot Login?” on the account login page.
• If you are trying to login with a new email or request a new password with a different email than the one currently associated with your customer account, you should re-register online with your desired email address. Please allow 2-3 business days for us to sync your new credentials with your customer profile.
• If you are still having trouble logging in, please contact the CSO & Pops Box Office at 513.381.3300 or [email protected] (MON-FRI 10-5; SAT 10-2).

How do I update the email address on my account?

• Go to cincinnatisymphony.org/account and log in with your current email and password.
• From the profile page, you can update your contact information, reset your password, or make other changes. The updated email will be your new login.